Guarantee & Returns Policy

If you're not happy, we're not happy! 

When you buy from the Tack Room Too website, everything except saddles* are backed by our 30-Day Money Back Guarantee. If you're not satisfied for ANY REASON simply return your product for a FULL REFUND.  

To return a product, please email us at timandtracie@tackroomtoo.com, to receive a Return Merchandise Authorization number. 

If you decide to return your item for any reason, you are responsible for return shipping charges. You may also return the item in person at our retail store located at: 201 Lee Street SW, Olympia, WA 98501. Please include your order confirmation email or shipping information as you will be required to provide an order number and other information as proof of purchase. 

All returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, free of any use or wear. 

If the returned product is not in original packaging, new condition, a 25% restocking charge will be deducted from the remaining balance to be credited. 

If an order is refused, the customer is responsible for all shipping and handling costs incurred, both directions. 

If a package is returned or additional fees are incurred due to an incorrect shipping address or phone number, the customer will be responsible for all shipping costs incurred. 

* Saddle return policy. We offer a 5-day trial period on any new or used saddles. Saddles are critical for a healthy and enjoyable riding experience.  We encourage you to try your new saddle right away! You have 5 days after you receive your saddle to test fit. If the weather is bad or your horse has a health issue and you can't ride, call us at (360)357-4268 or email us at (timandtracie@tackroomtoo.com)! We're very accommodating, but you need to let us know if there's a problem. When trying the saddle remember that it needs to come back to us in the exact condition you received it if you decide to return or exchange it. 

Some tips for keeping the saddle in pristine condition while you try it out: 

• Please be careful handling/riding the saddle until you are sure it's yours. 
• Wrap your leathers/fenders before you ride.  
• Protect the stirrups with vet wrap or plastic wrap. 
• Dark jeans or bling pockets may leave marks when trialing saddles and should be avoided. 

• Limit riding to a controlled environment to lessen chances of excessive wear. No riding in the rain or 2-hour trail rides. 
• Do Not oil or clean the saddle unless you’re fully satisfied. This may alter the appearance of the saddle and make it ineligible for return. 

If the saddle is damaged or shows signs of use, we reserve the right to charge a restocking fee or make it ineligible for return.